PRIVACY POLICY

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Effective Date: Wednesday 12th March 2025

1. Who We Are

This website, https://tobykheng.godaddysites.com (the "Website"), is operated by Freeformers Limited ("we," "our," or "us").

• Company Name: Freeformers Limited
• Registered in: England & Wales
• Company Number: 15047288
• Website: https://www.freeformers.com
• Contact Email: ops@freeformers.com

We respect your privacy and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We collect and process the following personal data:

• Personal Information: Name, email address, and any details you provide via forms, chat, or direct contact.
• Website Interaction Data: IP address, browser type, session data, and pages visited (collected via analytics tools).

We do not collect sensitive data (e.g., race, religion, health data) unless explicitly required and consented to.

3. How We Collect Your Data

You provide data to us when:

• You fill out a “Contact Us” form.
• You communicate with us via email or chat.
• You share your details at events or networking meetings (e.g., business cards).
• You interact with embedded content (e.g., videos, social media posts).

4. How We Use Your Data

With your consent, we use your information to:

• Respond to inquiries and provide customer support.
• Provide updates on our products, services, and events.
• Analyse website traffic and improve user experience.
• Ensure security and fraud prevention.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies for:

• Website functionality (e.g., remembering your preferences).
• Analytics & marketing (tracking website usage and campaign performance).
• Security & fraud prevention.

You can manage your cookie preferences via your browser settings.

Third-Party Analytics & Tracking

We use:

• HubSpot (for managing customer relationships and chat).
• Microsoft Clarity (for website behaviour analysis).
• Piwik PRO Analytics (for privacy-compliant website analytics).

These tools use cookies but do not sell or share your personal data for their own purposes.

6. Who We Share Your Data With

We do not sell or trade your personal data. However, we may share it with:

• HubSpot: To manage customer interactions (hosted on AWS in Germany).
• Microsoft Clarity: To analyse website usage.
• Piwik PRO Analytics: To track website engagement.
• Freeformers Associates: If needed for business functions (following the same data protection standards).

Your data is stored securely and only accessed by authorised personnel.

7. How Long We Keep Your Data

• Contact information: Stored for 3 years from your last interaction.
• Analytics data: Stored for up to 14 months (for website tracking).
• If you request deletion, your data will be permanently removed.

8. Your Data Protection Rights (UK GDPR)

You have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict processing under certain conditions.
• Object to processing for marketing purposes.
• Request data portability (transfer of your data to another provider).

You can exercise these rights by contacting us at ops@freeformers.com. We will respond within one month.

9. How We Keep Your Data Secure

We implement industry-standard security measures, including:

• Encryption and secure storage of personal data.
• Access controls to limit data exposure.
• Regular security audits to detect vulnerabilities.

However, no online system is 100% secure—always take precautions when sharing personal data.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the “Effective Date” updated accordingly.

12. Contact Us

For privacy-related inquiries or to exercise your data rights, contact us:

📧 Email: ops@freeformers.com
🌍 Website: https://www.freeformers.com